2019 was all about hyper-sociable spaces but 2020 brought it to a halt.
Hotel lobbies were known to be high service areas, but expectations are now changing the narrative. Hotels are now re-designing lobbies to improve flow, create green spaces, and promote community engagement while addressing social distancing concerns.
One of the leading initiatives is contactless check-in, how could this change the traditional concierge space? How can colour play a role in guiding and improving guest experience? We talked extensively about this topic during Changing Landscape, check it out here.
A new way to utilize lobbies is by strengthening the local economy in a mutually beneficial way. One way we have seen this during the last couple of year is by hotels playing host to pop-up retail opportunities which showcase local start ups to enhance community engagement. This is also exciting for their guests as they get to see how their tourism directly benefits the local community.